1. By accessing the Vokeshe website & Vokeshe applications, you confirm your understanding of the Terms and Conditions & Privacy Policies (hereinafter referred to as “this Agreement”). If you do not agree to this Agreement, you shall not use Vokeshe Services. By completing the registration process, and clicking on the "I agree with the Terms and Conditions & Privacy Policies ", you agree to be bound by this Agreement and this Agreement takes effect.

  2. Vokeshe shall have the right to change, upgrade, modify, limit or suspend service or its related feature. Please focus on the announcement on its own, without prior notice. Vokeshe shall have the right to further introduce new features, applications, or other services.

  3. This Agreement is intended for Kenyan users only.

  4. You may need your Vokeshe account to use certain Vokeshe Services, and you may be required to be logged into the account and have a valid payment method associated with it. If there is a problem with the payment method you are selected, alternative payment methods are also available for you to complete payment. You are responsible for maintaining the confidentiality of your account and password and for restricting others to have access to your account, and you agree to accept responsibility for all activities that occur under your account or password.

  5. When you complete the registration process or use any of the Vokeshe Services, you confirm that you have reached the legal age and have full legal capacity, and can independently bear legal responsibility. All responsibility will be borne by you and your guardian in case that you have no legal capacity and cause losses.

  6. Users should be honest about Vokeshe registration information. Users agree to provide the true, accurate, complete, legal, and effective registered information and any change of user registration information should be timely updated. If any user registration information is illegal, untrue, inaccurate, not exhaustive, the user must bear the corresponding responsibility and consequences, and Vokeshe reserves the right to terminate this Agreement.

  7. Your information shall not be an infringement or alleged infringement of others' legitimate rights and interests. In case of infringement, Vokeshe shall have the right to cancel your account. and Vokeshe reserves the right to pursue responsibility.

  8. You should be careful and reasonable to store and use your user name and password, login by your user name and password on the implementation of responsible behavior. Unless there is a law or judicial decision to the contrary and has the permission of the Vokeshe, otherwise, the user name and password cannot in any manner be transferred, given as gifts, or inherited (except property rights related to the account).

  9. Users cannot share registration account information with others or save the account information on other’s devices, otherwise, the consequences will be borne by the users themselves, and are jointly and severally liable with the actual user.

  10. If you are underage, as per the law of Kenya, you shall use the Vokeshe Services only with the consent of a parent or guardian.  You must also satisfy all other relevant requirements according to the applicable laws and regulations. Vokeshe reserves the right to refuse service, terminate accounts, terminate your rights to use Vokeshe Services, remove or edit content, or cancel orders at its sole discretion.

  11. Users may apply for goods return and refund under certain conditions for the following items.

  1. Product description does not match;

  2. the wrong goods;

  3. counterfeit products;

  4. Parts or missing products (PART RECEIPT OF ORDER);

  5. defective products.

At our discretion, a refund may be issued without requiring a return. In this situation, Vokeshe does not require the item to be returned.


  1. Without limiting the generality of the foregoing, Vokeshe does not accept returns for the following items:

  1. products not purchased from Vokeshe (order serial numbers does not match);

  2. products that exceed the expiry date (exceed warranty period);

  3. unauthorized repair, misuse, collision, negligence, abuse, into the liquid, accident, alteration, product quality problems caused by improper installation, or torn, altered labels of machine serial number or anti-counterfeiting mark;

  4. the warranty card does not match the product and was altered;

  5. global order for non-defective products or right product;

    B) In order for the Goods to be eligible for a return, please make sure that:

  1. The Goods were purchased in the last 7 days

  2. The Goods are in the original packaging

  3. The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

              C) We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

D) You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Vokeshe Furnitures, Wanyee Road, Nairobi

E) We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and traceable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


  1. You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

  2. The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

  3. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By contacting us via phone/WhatsApp on: +254715361490

  • By sending us an email: info@vokeshefurnitures.co.ke

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.