accessing the Vokeshe website & Vokeshe applications, you
confirm your understanding of the Terms and Conditions & Privacy
Policies (hereinafter referred to as “this Agreement”). If you
do not agree to this Agreement, you shall not use Vokeshe Services.
By completing the registration process, and clicking on the "I
agree with the Terms and Conditions & Privacy Policies ",
you agree to be bound by this Agreement and this Agreement takes
shall have the right to change, upgrade, modify, limit or suspend
service or its related feature. Please focus on the announcement on
its own, without prior notice. Vokeshe shall have the right to
further introduce new features, applications, or other services.
Agreement is intended for Kenyan users only.
may need your Vokeshe account to use certain Vokeshe Services, and
you may be required to be logged into the account and have a valid
payment method associated with it. If there is a problem with the
payment method you are selected, alternative payment methods are
also available for you to complete payment. You are responsible for
maintaining the confidentiality of your account and password and for
restricting others to have access to your account, and you agree to
accept responsibility for all activities that occur under your
account or password.
you complete the registration process or use any of the Vokeshe
Services, you confirm that you have reached the legal age and have
full legal capacity, and can independently bear legal
responsibility. All responsibility will be borne by you and your
guardian in case that you have no legal capacity and cause losses.
should be honest about Vokeshe registration information. Users agree
to provide the true, accurate, complete, legal, and effective
registered information and any change of user registration
information should be timely updated. If any user registration
information is illegal, untrue, inaccurate, not exhaustive, the user
must bear the corresponding responsibility and consequences, and
Vokeshe reserves the right to terminate this Agreement.
information shall not be an infringement or alleged infringement of
others' legitimate rights and interests. In case of infringement,
Vokeshe shall have the right to cancel your account. and Vokeshe
reserves the right to pursue responsibility.
should be careful and reasonable to store and use your user name and
password, login by your user name and password on the implementation
of responsible behavior. Unless there is a law or judicial decision
to the contrary and has the permission of the Vokeshe, otherwise,
the user name and password cannot in any manner be transferred,
given as gifts, or inherited (except property rights related to the
cannot share registration account information with others or save
the account information on other’s devices, otherwise, the
consequences will be borne by the users themselves, and are jointly
and severally liable with the actual user.
you are underage, as per the law of Kenya, you shall use the Vokeshe
Services only with the consent of a parent or guardian.
You must also satisfy all other relevant requirements according to
the applicable laws and regulations. Vokeshe reserves the right to
refuse service, terminate accounts, terminate your rights to use
Vokeshe Services, remove or edit content, or cancel orders at its
may apply for goods return and refund under certain conditions for
the following items.
description does not match;
or missing products (PART RECEIPT OF ORDER);
our discretion, a refund may be issued without requiring a return. In
this situation, Vokeshe does not require the item to be returned.
limiting the generality of the foregoing, Vokeshe does not accept
returns for the following items:
not purchased from Vokeshe (order serial numbers does not match);
that exceed the expiry date (exceed warranty period);
repair, misuse, collision, negligence, abuse, into the liquid,
accident, alteration, product quality problems caused by improper
installation, or torn, altered labels of machine serial number or
warranty card does not match the product and was altered;
order for non-defective products or right product;
In order for the Goods to be eligible
for a return, please make sure that:
Goods were purchased in the last 7 days
Goods are in the original packaging
following Goods cannot be returned:
supply of Goods made to Your specifications or clearly personalized.
supply of Goods which according to their nature are not suitable to
be returned, deteriorate rapidly or where the date of expiry is
supply of Goods which are not suitable for return due to health
protection or hygiene reasons and were unsealed after delivery.
supply of Goods which are, after delivery, according to their
nature, inseparably mixed with other items.
You are responsible for the cost and risk of returning the Goods to
Us. You should send the Goods at the following address:
Furnitures, Wanyee Road, Nairobi
cannot be held responsible for Goods damaged or lost in return
We recommend an insured and traceable mail service. We are unable to
issue a refund without actual receipt of the Goods or proof of
received return delivery.
are entitled to cancel Your Order within 7 days without giving any
reason for doing so.
deadline for canceling an Order is 7 days from the date on which You
received the Goods or on which a third party you have appointed, who
is not the carrier, takes possession of the product delivered.
order to exercise Your right of cancellation, You must inform Us of
your decision by means of a clear statement. You can inform us of
your decision by:
will reimburse You no later than 14 days from the day on which We
receive the returned Goods. We will use the same means of payment as
You used for the Order, and You will not incur any fees for such